Great service by all the hotel staff. Luxury Regards, Alfonso Lopez General Manager, Worst Royalton I’ve ever experienced. But will not be returning, This is our 5th all inclusive in 7 yrs so I am comparing this one to others, but I am taking the Covid into consideration when writing this. ¡Coupon Available!It applies when your payment. View 48 photos and read 1,060 reviews. Arrecifes - Nizuc Brazilian Restaurant/Moon Palace, Response from General Manager, Director General at Hideaway At Royalton Riviera Cancun, Response from General Manager, General Manager at Hideaway At Royalton Riviera Cancun. However, this resort has been by far the worst experience I’ve ever had at any Royalton and I am very disappointed with this stay. Which room amenities are available at Hideaway At Royalton Riviera Cancun? Hideaway At Royalton Riviera Cancun Features, Carretera Federal 307 Tulum-Cancun Km 332,15, SM31, Puerto Morelos 77500 Mexico, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms. Browse through our gallery of images, and start visualizing your adults-only all-inclusive vacation in stunning Riviera Cancun, Mexico Long story short DO NOT STAY AT THIS HOTEL. Beach crew was working hard everyday. Yes, free parking is available to guests. On New Years the place was at least 75% capacity and all diners were open. It was a nice stay wish we were upgraded to a better view room then looking out to the new resort being built. Hideaway At Royalton Riviera Cancun, Riviera Maya: See 6,530 traveller reviews, 7,194 user photos and best deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 Riviera Maya hotels, rated 4.5 of 5 … Hideaway At Royalton Riviera Cancun, Riviera Maya: See 6,520 traveller reviews, 7,179 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #14 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. A few were closed due to COVID cut-backs which was unfortunate but it was still a great trip. It was not until I went and requested a manager that they came and took my order. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. And the ones that were decent were never the same twice. Book Hideaway At Royalton Riviera Cancun, Riviera Maya on Tripadvisor: See 6,533 traveller reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Ok all inclusive. United States & Canada - 1-800-593-6259Mon-Fri (7am-2am), Sat (7am-1am), Sun (7am-10pm). The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Once inside we waited 40 minutes to get service. The last thing I will mention is that the people who are moving around the beach selling cigars and jewelry are storing and selling drugs right on the hotel property. United States - 1-800-593-6259Mon-Fri (7am-2am), Sat (7am-1am), Sun (7am-10pm), De los mejores hoteles en la riviera maya, El mejor hotel todo incluido de la riviera maya, Carretera Federal 307 Tulum-Cancún Km 322, 15, Puerto Morelos, Quintana Roo, Latitude: 20.9444465637207 - Longitude: -86.8393707275391, *Hideaway at Royalton Riviera Cancun Adults Only is 11.5 miles from Cancun International Airport We continuously strive to meet the needs and expectations of our guests; therefore, your feedback is very important to us. It was a nice resort that’s 10 mins from the airport. You sure didn't give me a break on my price. 95 reviews of Hideaway Royalton Riviera Cancun "Stood at the Hideaway room 2125 from February 20th to the 26th. Very understandable. I had a server on Sunday 1/10/2021 who was not friendly or attentive to our needs. Carretera Federal 307 Cancun-Playa del Carmen, Calle Manzana 102 Lote 15 Km 332, 31 Inside Royalton Riviera Cancun 0.3 miles from Hideaway At Royalton Riviera Cancun … Nearby attractions include Xoximilco Cancun by Xcaret (4.0 miles), Piston Pueblo (3.5 miles), and The library (2.5 miles). - See 6,531 traveller reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. It was a corner room, with a private pool, over looking the Hideaway pool. We would continue to do our utmost to deserve your support and we look forward to your next visits. Hideaway guests may enjoy access to all of Royalton Riviera Cancun's restaurants, bars, activities, and health and wellness facilities. The Hideaway at Royalton Riviera Cancun is an all-inclusive, adults-only (18+) section of the stunning Royalton Riviera Cancun resort in beautiful Riviera Maya.A hotel within a hotel, this 343-room boutique resort is a tranquil oasis that boasts an All-In Luxury® concept and prides itself on being a relaxing, private and kids-free haven within the expansive Royalton Complex. At Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. We are thrilled to learn that you have been pampered by our team. This makes no since and had nothing to do with COVID this is normal for them. Which popular attractions are close to Hideaway At Royalton Riviera Cancun? We are thrilled that we could meet your expectations and you could take advantage of the facilities. Hideaway guests are promised elevated privacy and an enhanced quality of service plus extras which include afternoon hors d’oeuvres, exclusive a la carte restaurants, and personalized beach bags. Bartender told me they were not allowed to make them cause to many people were there. Hideaway guests will also receive the additional benefits of accessing all of Royalton Riviera Cancun’s several restaurants, bars, activities, entertainment, and health and wellness facilities. Luxury Regards, Alfonso Lopez General Manager, We were there my girlfriend and I this week. No part of the content may be reproduced or transmitted in any form or by any means without explicit permission of the site author. Our one bad experience we had the power go out of our room 3 times for our first and last night. There was washing station and a lot of sanitizer with Covid. Luxury regards Alfonso Lopez General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Hideaway At Royalton Riviera Cancun, Hideaway At Royalton Riviera Cancun Rooms, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Hotels, Puerto Morelos All Inclusive Family Resorts, Hotels near Galeria Arte Zissimo arte contemporano. It is a great pleasure to read, that we could exceed your expectations. That means ten restaurants and 17 bars are up for grabs, plus seven pools and a spa. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Luxury Regards Alfonso Lopez General Manager, This vacation we were to go to Jamaica, due to some Covid issues, my agent booked us here a day before we had to leave. This guy was awesome! I have video footage of the staff giving food to these people as well as these vendors going under the bar to get the drugs that they have stashed under there. Talk about trying to save money. Does Hideaway At Royalton Riviera Cancun offer any business services? The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. Finally had them on Monday. *21 miles from the Cancun Mayan Museum Book Hideaway At Royalton Riviera Cancun, Riviera Maya on Tripadvisor: See 6,531 traveler reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. A total waste of your money. Is parking available at Hideaway At Royalton Riviera Cancun? Dear justinhB1217SV Greetings from Riviera Maya! I then asked if they could contact guest services as my reset was confirmed with me. Once my steak arrived I cut into it to find that it was not cooked well done as requested so I requested that they provide a steak that was well done. Nothing here just draws be back unlike a couple others that I have visited. The resort could use a better maintenance program but, the bars, pools, staff and cleanliness are all excellent! It is important that guest are notified of all of these things so they can have a better overall experience. Yes, it conveniently offers a business center, a banquet room, and conference facilities. more. Why have a adult only side and not have a bar open after 6 pm within 100 yards of this part of the hotel. Drinks were only ok. Was it regular menu or as they called it a gala dinner? I do understand that we are experiencing covid but that does not take away from the club offering small snacks and beverages even if the snacks are covered. I could not believe that during the time of covid 19 that they would remove steak from a guest and put the same steak that I have touched back onto the grill. Taxes and fees that are shown are estimates only. They were watered down. All rights reserved. trivago! Food was only ok. For a 5 star hotel not even close with food. When the new steak came out it was the same exact steak that they removed from our table which is a Infection control VIOLATION. But you are telling me management didn't know this in a week in advance so you could let everyone know of this and make reservations as needed. Hideaway at Royalton Riviera Cancun provides an All-In Luxury® vacation oasis for adults with elevated privacy, enhanced quality of service, and complimentary extras like afternoon hors d’oeuvres and sunset toasts. First the pluses. Butler service in Diamond Club was worth it!! *20 miles from the El Rey archeological site See 6,533 traveller reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Does Hideaway At Royalton Riviera Cancun have an airport shuttle? © Viajes Beda S.A. de C.V. 1984 - 2021. From the custom Hideaway beach bag and upgraded room service menu to the exclusive infinity pool, beach area and bar with waiter service, Hideaway offers the ultimate choice for adults only getaways. When checking out they seem to not really care to much about it. *22 miles from the Ka'Yok Planetarium We recommend calling ahead to confirm details. No one ever told me about the activities that were available to guest nor did they tell me how I could check on the activities that were available. Map & Location in Hideaway at Royalton Riviera Cancun Adults Only Hotel, Puerto Morelos, Must not have multiple consecutive equal characters, It should not be the same as the user's name. So we had to change our reservations. Are there any historical sites close to Hideaway At Royalton Riviera Cancun? Yes, guests have access to a pool, a fitness center, and a sauna during their stay. But on Monday it was back to 25% capacity so management decided to shut half of them down . *29 miles from Playa del Carmen Market 28 is about 20 mins from the hotel. Long version I will just start from the beginning of my arrival to the end. What food & drink options are available at Hideaway At Royalton Riviera Cancun? Now I will discuss my experience at the hideaway bar on the beach. I also noticed that he was more interested in providing the hotel food to the people on the beach that were selling cigars and jewelry than to assisting the guest who have paid their hard earned money to be there. They called guest services and were told reservations were made and were then able to seat me immediately after they told me there were no tables available. Royalton Riviera Cancun is an accommodation in Quintana Roo. Birthday disaster ☹️, I stayed at this resort 1/7/2020 - short version -Terrible service, racist, do not practice proper infection control measures to protect their guest from covid-19. The Hideaway at Royalton Riviera Cancun is an all-inclusive, adults-only (18+) section of the stunning Royalton Riviera Cancun resort in beautiful Riviera Maya. Now $245 (Was $̶3̶8̶7̶) on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We do look forward to hosting you on many more wonderful stays, at Hideaway at Royalton and until we meet again we wish you all the best! I loved the shower! Now £187 on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. Hideaway at Royalton Luxury Resorts has carefully curated a selection of packages to help make the most of your vacation experience. Yes, dry cleaning and laundry service are offered to guests. The resort was nice and always clean. See 6,533 traveler reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias. Book Hideaway At Royalton Riviera Cancun, Puerto Morelos on Tripadvisor: See 6,498 traveller reviews, 7,153 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #14 of 39 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. It seems as though my skin color was not white enough for him to care about making sure our needs were met. Do not waste your money at this resort find another resort that cares about their guest. Now £187 on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. Royalton Riviera Cancun from Mapcarta, the free map. Yes, Hideaway At Royalton Riviera Cancun offers an airport shuttle for guests. Asked for mini beers all week. *33 miles from Xcaret Packages. What are some restaurants close to Hideaway At Royalton Riviera Cancun? Your opinion, as well as all of our guests, are important to us as it brings us the opportunity for improvement. Hotel? The staff is always great. *Located in the Puerto Morelos area We had a great time relaxing, having fun at the pool with a super service from Esteban and his crew. Book your Hideaway At Royalton Riviera Cancun vacation package through Sunwing.ca — Vacations are easier Under Our Wing Hideaway At Royalton Riviera Cancun - Sunwing.ca It looks like you’re browsing from outside of Canada. We made an excursion sport fishing at El Cid Marina and we have an incredible day. Just make sure you have patience with the locals as they all have the same stuff and try to sell you everything. management in my opinion. Moving on to the steak house. We really enjoyed our stay here. Book Hideaway At Royalton Riviera Cancun, Riviera Maya on Tripadvisor: See 6,521 traveller reviews, 7,182 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Hideaway at Royalton Riviera Cancun All Inclusive-Adults Only Carretera Federal 307 Tulum-Cancun Km 332,15, Sm31, Mz 03 77500, Puerto Morelos, Quintana Roo, Mexico, 77500 Map No one explained to me what time the restaurants were open or how I could order room service. Also with the Covid, they shut diners back down starting 1/4. His name was Joe. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment. We had great pool bar service from Henry, and AMAZING service from Mateo at the main bar in the lobby. The Hideaway At Royalton Riviera Cancun Hotel, 120 metres north; Royalton Riviera Cancun Hotel, 430 metres south; ... excluding photos, directions and the map. DMCA Policy Hotel Details Amenities Accommodations Dining Activities TripAdvisor Reviews; Discover Hideaway at Royalton Riviera Cancun, the perfect place to open yourself up to an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. New Yrs eve dinner was a cluster cause no one knew what then menu was. Dear smvolom Thank you for your comment. Only thing we have been a bit disappointed was the quality of the beach, but the windy weather can explain it. We are reading in detail about the point of not reach your expectations. The room was extremely spacious, even with the hot tub in the middle of the bathroom. Staff was friendly and spoke good English. But did not tell anyone that this was happening til that DAY !. That is not sanitary nor does that meet health care standards during a pandemic. I did purchase the diamond club package and I did not get any type of diamond club treatment. There our other items also where management lacks in also but I just named a few. Now the negatives. Hotel appearance is terrible. From the first time I arrived at this hotel I. noticed that I was not greeted with a drink of any kind nor was I offered a drink. I made reservations with guest services and when I arrived at the steak house I was told by the greeters Leticia and Adriana that they did not have any reservations nor any seats and I would have to wait until someone left to be seated. Pools were awesome. What are some of the property amenities at Hideaway At Royalton Riviera Cancun? Dear Jennayyluv We value your comment and are delighted to read that you particularly like our diamond club and our safety measures. 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