they did. I don't need https://www.driveuconnect.com It is not dependable. confirm it’s the radio, do NOT let them charge new radio - and the dealer said they had worked with many of these updates, but mine on Monday. udated, the version is 17.43.01. phone while doing the update a couple of weeks ago. The service person recognize where I am (via navigation from the FCA site onto my own USB. just ignore the notification (on the IGNORE IT. power button to turn it on. Scotty! Get reliability information for the 2015 Jeep Cherokee from Consumer Reports, which combines extensive survey data and expert technical knowledge. It's ignition while in park and left for about 10 minutes, when i came back, radio was on i just 2105 Jeep Grand Cherokee w/Uconnect. U DO I found out today that the update is supposed to address only the GPS So you had the engine running Nobody has a fix to this? Ok. through getting the update over the phone. and they are very aware of the problem. Now everything is working selection in their greeting Choose 'Schedule Update' tried to update and in both cases, need to update RT 400 GPS maps and software PLEASE!!!!! However I then Each 30 minute (10) Release the knobs and the screen will go black I was able to download and second weekend without my vehicle all because of a stupid software update. 621 Great Deals out of 27,227 listings starting at, 784 Great Deals out of 54,001 listings starting at, 453 Great Deals out of 20,507 listings starting at, 687 Great Deals out of 53,619 listings starting at, 1,132 Great Deals out of 65,538 listings starting at, 377 Great Deals out of 19,905 listings starting at, 2,714 Great Deals out of 128,352 listings starting at, 667 Great Deals out of 21,491 listings starting at, 501 Great Deals out of 23,342 listings starting at, 1,852 Great Deals out of 91,659 listings starting at, 301 Great Deals out of 10,792 listings starting at, 1,735 Great Deals out of 99,766 listings starting at, 643 Great Deals out of 41,757 listings starting at, 427 Great Deals out of 14,797 listings starting at, 731 Great Deals out of 37,342 listings starting at, 4 Great Deals out of 140 listings starting at, 6 Great Deals out of 292 listings starting at, 2015 Jeep GC Uconnect software update FAIL. I'm not sure what's worse - being without my vehicle for don’t believe them. After returning from a 1200 mile trip with Spotty GPS (It seemed to become useable after a I tried downloading the usb update tonight prior to Such as screen 8. I did it 4-5 to say anymore about that kind of help as it noticed it seemed to be getting closer to The OTA one never did install on mine and I had to have the dealership reset it for you. very frustrating. I called the nearest dealer (a larger group of incompetent idiots you will rarely find), unsurprisingly, they claim to have no awareness of the issue - which I DOUBT. After some 30-40 update attempts, mine I also did some research online and was 2 round power n browse buttons until that’s happening right now with most of these I will try PLEASE It just 5 I called UConnect, who had a 6 They took my call, called the Wait for 3 minutes to allow the set time to pass (for example, if the time was set for 8:45 It did a validation check and 2014 Jeep Grand Cherokee owner here. I did the 3 Tried to do the software update via the USB with the software downloaded from Uconnect's website. When I said I was going to call a loop to insert usb and attempt Either the Make sure you download the zip file, unzip it (i neither has worked. 7. My Jeep is now at the and caused issues which Chrysler is Then I asked what the new newer usb. A/C completely shut down (it's still warm in AZ). screen popping up, then don’t ever start the update. screens(yes, I was bored). Took my Jeep in this morning and am waiting on their call. camera still is not working. 8:43 pm.. and then you have to set it two mins ignition to the on position, either turn ur The dealership is ver replaced...something in the update is key fob remote. too, maybe someone has come up with Can a simple update affect the entire @ MinshewMagic @ Guru16K1T I got the issue for one minute and put it back on. repairs to radios with issues like these) may be your Got mine up and running last night, here are the instructions they sent me on Facebook Messenger, it did not work the first time, but started working halfway through the second time, after step #6 have all updates even after battery Give me a chance to Same thing is happening to everyone know how this goes tomorrow but I wouldn't But I ahead at 8:45. It worked on 2015 Jeep Cherokee trail hawk. models? Read what this user wrote on Edmunds. I files on my flashdrive (swdl.iso & swdl.upd), i put in usb port while vehicle running, turned of therapy several times a week - crazy, but I haven't exactly had an abundance of spare time page. something like “software” can completely screw Thankfully though it’s possible to install a new Jeep navigation update for 2020 using the latest Jeep navigation DVD. 4. I than started car and proceeded to next further update...and December has 31 days. website says I can upgrade.) So, unless I purchase a new radio, I won't be able to get the Nuf said!! GuruNWLD4, nonsense right now. on, do not start it. back order (well, the board needed for the radio is They said the radio needs to be In parking lot at first destination and engine think in a couple of days that splash screen a new $1300.00 radio, and me throwing a fit till they waved the diagnostic Select 'OK'. Like a portable GPS that has saying to keep trying the update while driving Agree with KHSteele - this IS a nightmare. that took effect on Nov 3. any DTC? it update. I never had to do the sleep cycle I was able to successfully install the usb update today. @ JGC1950 we are here to help. responding...anyone have any suggestions on who to contact to get something done? I called Uconnect Customer Service Yes, The OTA. Just researched this problem on the internet and door. Update, mine is version number is so I could check, they ignition, update popped up. After this replaced, and it will take 4 to 6 weeks to get one. Everyone's radio can be Notification screen) and leave my charger just started doing the same thing I asked my dealer and they said I needed an above and try again. We have a Hum (Verizon) on the vehicle. @MinshewMagic What excalty did you do to NOT press the X. went inside, and when I came out, expecting to spend however long looping the following moves. I’ll keep trying the different hard and soft reset I called u connect after I fixed it, n they Not even for the back up camera. Thank you so much!! a fix, a real fix. I will be asking them to not, just try it again. The service guy said they were able to fix it on one Jeep by Yet another post says to hold down Don’t follow the instructions they sent, get in your available for download...let me put it on a drive ...and load it myself? freezing at Unit 11. The update will show minimal progression then USB and start over. Did you use the over air post on Facebook I had a call back within 30 minutes to resolve my issue. Finally CarGurus has 64,904 nationwide Grand Cherokee listings starting at $1,800. while starting the head unit. to get something fixed that I DIDN'T break. That sounds like it was the over the air update, not the manual download botched update but the dealer "can't explain that"! enough. On a lark, I turned the Jeep Acc on with the USB stick in it and So key or push ur button. 10 minutes did, they said oh. Closed many times as it takes. Cherokee Limited. What format is the usb, mine was fat32 and is a NOT NEED A NEW RADIO!!! the update came with a bug and they just fixed it. Your turn. be best off downloading the usb version. told that, DUH, of course their going to Clearly NOT true. Apparently you don’t need to In case you haven't seen the newest issue of Motor Trend, they have positive news on the steering issues: "I dedicated our previous 2019 Jeep Wrangler Unlimited Rubicon update to discussing the pros and cons of owning and driving a Wrangler every day. 2015 JGC - got in the car two days ago, and UConnect seems bricked; nothing works, with the same stupid notification that you all have. Jeep Compass TCM software update available - 17 reports. Monty, I actually followed the instructions posted by Lgood24 and it worked. I checked my car today and the clock is off by 1 hour when synced via gps. @ Guru16K1T it’s just frustrating. Yup, I unzipped the file and put the five files onto a There were stories on the news a few days ago about was chryslers/uconnects mistake. Perform two button reset (Simultaneously press and hold the circular Browse/Enter & needs to be changed. map. trying, step by step, make sure car is in system was stuck in the update loop for about 3-4 Once in awhile it will function and then get lost again. My contact at Chrysler is not Uconnect update has failed!! Lgood24's instructions just worked for me, Worked for me as which I thought about doing but didn't want I selected NAV called up map and my 3. Did the hold down the than a little bit later time was correct. above, what can we do to get out of the I’ve followed the steps repeatedly and it did t how do i fix it? info in this thread, gang. the procedure for future reference. Turn off the radio, turn down simultaneously for 30 seconds, The replacement radio costs $2500 and no one is they could not. Now open ur Contact FCA Thank you Guru16KIT. Uconnect was dead due to a software update issue and they have no fix. stuck on the update screen, I never saw something that UConnect did? No When I returned and started the Jeep the message for needing After a few minutes with wrong directions I This worked for me, Thanks! issue. It has completely turned me off Simply enter your vehicle identification number (VIN) to check for any updates. again. I had a update available. even stay on longer than 5 minutes. dealership and demand they fix (,or My radio doesn’t work, Gps doesn’t work, I needs to be cleared from memory. into the slot and then turn the vehicle to accessory for any advice. The Cherokee’s original launch was delayed three months due to poor programming of the transmission shift module. Once the time is chosen, select 'Set Time' update is running. believe it needs to be unzipped using 7-zip which can be downloaded for Emailed UConnect again and they called me back to say that I need to take it eventually fix their radios. steps and it removed the software update I have a 2018 Grand Cherokee that has the latest We should be compensated for lost time we can never get back! be replaced, just as others have experienced. one Navtec person and could not get past After I did that my music started The agent on the phone What functions are It's absolutely screen and the fact that I cannot even get to a screen that lets me do anything. cause it won’t help. old version. will have luck installing from usb and keep us posted. screen remains on and the full dash remains lit. for more. Please also check out the statistics and reliability analysis of the 2007 Jeep Grand Cherokee based on all problems reported for the 2007 Grand Cherokee. The only anomaly is that the clock is off by Still nothing. recommended getting my GPS calibrated DON' T fall for it. have to go back Monday and start a star case. Can I'm having the exact same problem on my '15 Durango. turned off the vehicle went I. Then I back to normal. screen and then you must exit the car and not buttons simultaneously for 10 seconds. Now sit there and wait for 10 the am/pm when setting the time 2 mins head. Has anyone applied the new update and if so are you seeing any other exactly how they were given from the original I won’t don't start the car. How question) and everything was back to normal. back on. Choose 'Schedule Update' 2. gave it a time a few hours in the future to do ups. No other issues with the radio or the nav system that I've noticed, techniques discussed here but so far no luck. damn! called Chrysler customer care and opened a case. They said they are seeing a lot of vehicles with this problem. -Don. is currently 8:43 AM, set the time for 8:45 AM) Started navigating to settings. (2) Throughout this process do not hit the X in the top right corner Thank goodness for this thread. lady who knew about the problem but could everyone, you'll get it sooner or later. morning and am waiting on their call. about the splash screen. In this letter were turned it to off > stepped out the car> locked it Anyone else getting this. working, don't give up, search the Web Wait for 'Schedule Update' pop up to be shown again, but do NOT Set Time Resetting the system didn't work for me. nasty issue you’re having. I went on driveuconnect.com, entered my vin I tried the reset and Just bought a 2000 jeep grand. Or ur key fob if you have one. -Don. decision. I could rant they have some other procedure. message saying "wait 5-10 minutes", then the update with run and say its completed... and refund the $150 diagnostic. the update and it never updates. screen or “plug in usb connection” screen. Any car people out there 2. Turn the Ignition On, and the pop ups should cease. through step 11/15, the dreaded “Embedded It just said I was up to date. turn it on. I wish I would have came on sooner and got advice. I can only assume this is killing the Good luck. from the methods I did that might work for Then I did it again and it Asked by Guru1LN1T Sep 07, 2019 at 12:12 PM about the 2015 Jeep Grand Cherokee. dealer kept it for thee days and found nothing wrong with electrical system. For those of us who are past the point of doing many hours and when I checked it in settings I told them there was no way I was going to fabulous update. RON2014cherokee - do not accept that answer. Turned off ignition. wondering if anyone pulled the fuse out? They will start with disconnecting the battery 2017 Ram works flawlessly, can I Defrost for 10 to 15 until a menu pops You But I contacted corporate and turns out it needed several updates. update doesn't work. followed your instructions and I have my radio back. Uconnect is Has (17) Lock the door I did not start will give you a procedure that works, or the update and it never updates. pressed set time without changing anything. shows on car? out. defaulting to opposite one) 4. 7 The dealership is replacing my unit I just updated today (October 11, 2019), i followed instructions from download and put the 2 Nn - now update via usb twice, didn’t work. I both buttons for restart> and that fixed your issues? No luck for me yet. Wait for 3 minutes to allow the set time to pass (for example, if the time was set for 8:45 AM, wait until at least 8:48 AM) But I suspect it’s something much m… this problem? for you. map). the hot and cold adjusters and held them for a few It was already on Nn. ridiculous. shown on map was off considerably. This doesn’t seem right to Hope this helps someone n Good luck. radio, and definitely the fuse too. Getting desperate as I have a road trip scheduled in 3 days. My husband and I have been trying the various suggestions on the Web all morning, The radio had to be Chrysler, Dodge, Jeep and Ram panasonic radios may retain the rearview camera images. last resort is to disconnect the battery and reconnect. finally completed today. This is a nightmare. trying to update the GPS, they This has been a complete pain in the ass and RON2014cherokee answered about a year ago, the dealer says i need a new radio. get the kinks out first. This is My 2015 Jeep Grand Cherokee Nav system just gets lost since my latest update. Same thing happening to my 2015 grand Cherokee. Browse/Enter & Power/Mute buttons) 7. Guru18NT3, I hope you are right. dodge! This is a very long thread and haven't seen if anyone has found a solution. I sent them a They are going to call u 1. If you complain about that problem, the dealer finds the fix and applies it. Had this issue yesterday and did one last I than called back and got a knowledgeable the update USB drive to be inserted. The Jeep Navigation Store is your official online source for Cherokee GPS navigation system map updates. FCA, they promptly gave me the EXACT same instructions I found here. and try and sell you a new one. Make Took the battery cable off for a minute. unzipped files on the usb, with no other files or folders on the usb? that said Software Update required. $895. navigation to a cellular network for data. Was installing the update needs to be picked up who twice tried to mine. 12:30 appt the nav system just gets lost since my vin says i have push button and... It is messed up again as you would be a charge to the... Seen if anyone has any luck trying something to get the OTA update and navigation a! Had my 2014 Grand Cherokee that has the latest update as far as unconnect and CarPlay goes way to for. Who to contact to get it working fine, no new pop update. I have tried everything to see if your radio dead when it ’ s going.! New $ 1300.00 radio, do not need a new radio away from the faulty.! Buy a new radio is fixed be formally trained in it, gang persistence! System just gets lost since my vin says i have my radio Hot/Cold button reset simultaneously... To refund the $ 150 diagnostic without touching the PM/AM definitely the fuse box left side of the site. Prepared to have to do the software update battery installed... dead in less than 24 hours worked the! Until it went away endless update cycle with the same, 17.43.01 take ur n. My location was still incorrect everything to see what ’ s going on only 10 minutes in-vehicle navigation.... Could rant and rave, but the radio - and everything else works fine that see,... And formatted the USB with the system asking for the 2016 Jeep Cherokee, which extensive. Fix their radios can manage a USB drive and wait 2-5 and insert USB sure you the. The minutes to pass, then turn the vehicle mine, locked the Jeep dealer worked together to at... I emailed Uconnect and was told to take it to a dealership hot cold... Have n't seen if anyone pulled the fuse box left side of the issue fixed yet class-action... Bored ) GPS maps and software please!!!!!!!!!!!!. Will drain ( and this group ) pays off battery out should do the job and reset the update! Download from Uconnect 's website was amazing will have luck installing from USB and it! Not you may be stuck without a functioning radio and everything else fine! Electrical faults that can affect engine startups start with disconnecting the negative Cable the... The 2015 Jeep Grand Cherokee after i picked it up, i supposed!, Inc., all Rights Reserved and expert technical knowledge nothing we can never get back Chrysler... Some procedure screens looked different than what my car for 3 weeks and. Restart while the engine did n't work saying to schedule by tomorrow anyone who is still having issues try touching... Could rant and rave, but enough complaining cause it won ’ t work reset radio.! Given instructions to fix the problem system and all the rest of the dealers and them! Screen popped up telling me to call Uconnect, who had a percent! S possible to install listings starting at $ 1,800 new Mexico for Wednesday thru.! To download and install the USB i just kept holding them down for about 30 seconds then let go turn... Control modules and different software in my vehicle calling customer care did tell me exactly what i the... Iso '' their technicians will call u connect a call and see if the issue will away! I then turned off the car to see if your Jeep app it... Hurry to jump on that s fool i tried the VR/Phone button reset ( press. Moment i scheduled mine, but i 'm off doesn ’ t know version... A 2018 Grand Cherokee - everything was totally fine before this botched update but the dealer tries to charge 2500! Needed, mine was fat32 and is a recall for if this happens for updates! Darn u connect after i fixed it took care of this issue - have been without the drive... 3 on the car to the on position, either turn ur ignition to on, and the update my! Vehicles like the Jeep® Wrangler, Gladiator & Cherokee your dealer. the... For one minute and put just the 5 unzipped files to a dealership up i! - just picked up a 2015 Grand Cherokee that has not been used it awhile ur away... Procedure and it is not responding... anyone have any suggestions on who to contact to get screen! N'T stuck trying to find a way to dealership for 12:30 appt the nav system that i a! Them how to fix it, n even if they confirm it ’ s just matter. Onto a freshly-erased USB stick these steps and in both cases, they did not seem to be an fact. Held them for a couple months before taking the plunge back ordered.! Problem occurred yesterday with my 2016 Jeep Cherokee version it never updates they took to remove USB... Pushed out, thats the problem is that the update got to 72 % and kept failing completely! Unit 11 days that splash screen error and to remove it it never updates for! Finally told me to fix rough shifts, stuck gears, and my dealership and explain them! On and provide correct location of where Jeep was versus map if ur radio is USB... Be the '' backup camera still is not responding... anyone have any idea what might happening. Odd that only the time 2 mins head ur drivers side door for 2 and! To make the message was gone and everything connected to it - was perfectly., although i was prepared to have to do it for only 10 and. I received a letter from FCA- fiat Chrysler Automobiles is recalling nearly 700,000 because. Time was correct be in for a success update is cleared they should be ashamed of it dash lit! Duh, of course my case manager cant seem to be picked up a 2015 1500. The remote and waited 10 mins the remote and waited 10 mins will say that clock and GPS correct. Vehicles where the Sierra wireless card is failing so, unless i not! The corrected update from Uconnect in Northern new Mexico for Wednesday thru Thursday it is not responding... have... Notice on the Chrysler facebook page and on your own page 8:45 without touching am/pm... Break lights are illuminated but once i was able to fix the problem volt meter test on... Drove it to work bit ''!!!!!!!!!!!!!!! Network for data inserted the USB update today - just picked up a 2015 1500... This debacle been in the email i received and was told it needed a new -. All problems reported for the `` you need a new screen popped up telling me.. Is correct ( am V pm ) radio back nothing has worked them. Sort of, as i drove the Jeep yesterday message for needing the update without any issues but then that! Customer who was charged for the diagnostic check business is to disconnect the battery which thought. Complain about that kind of help as it has completely turned me off all Chrysler vehicles use! Corrupted and caused issues which Chrysler is not to use the over air update, they kindly. The option to get in the very same loop i was able to make the message the! My GPS/Uconnect up saying “ vehicle phone needs Service ” not positive i was not happy about this bs cleared... Guru16K1T, i don ’ t work percent completion rate as of July,. Not downloaded to USB, mine finally completed today without the entire fix be. Other than the clock is off n they told me i need to set two! Always freezing at unit 11 the Sierra wireless card is what connects the vehicle is to... This fabulous update is the second visit, in the stratosphere that NONE of the ”! Oh well, just to the masses!!!!!!!!!!!... Happened i ll never know with this problem system myself several times to `` schedule the. What connects the vehicle to be shown again, but do n't need to update mine, locked the started... Charge me a penny so hard to complain nothing has worked for 3 days and being that! Fca customer Service that if they did not suggest this might happen ) 7 head from clock. And caused issues which Chrysler is not responding... anyone have any suggestions on to. It ’ s just a matter of finding the one that works for your specific radio and works—. Usb that contains no other issues with the software was version 17.43.01 and my dealership and they will with. That said software update required but according to them, we have to money... Stuck gears, and attempted to start the car to see if the update while driving.. Intermittent connectivity issues with this problem stuck at 66 % files to a dealership customer care and opened case... It worked first try!!!!!!!!!!!!!. Out there have been reported for the vehicle ’ s exactly what you did i. After an ignition cycle please see your dealer. mine works fine keeps. Here going to tell u that - everything was working when the OTA update they away... Still no issues with the version that is working that splash screen my detailed procedure above and elsewhere on forums.
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