There were items that were in need of repair- like a loud escalator. Complete vacation packages to Las Vegas, Disney Theme Parks, Florida, California, Mexico, the Caribbean, and other top destinations with Southwest Vacations. One of ours was useless and the other was good and friendly but a request to have a bowl of fruit and pastries delivered daily at 10am for our kids snack was only fulfilled once. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. It had two queen size beds, bath and a big separate shower (great power shower). To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. We stayed here for two weeks in September in a swim up room in the Diamond Club. The service was good. It was phenomenal and there are a lot of selections. And a little mention too to Isai who helped us throughout our stay in directing us through the huge hotel and making us smile. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. He was always friendly and attentive. We only ate in the buffet restaurant a couple of times at night - we enjoyed the other restaurants so much. Yes absolutely. Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. The resort shows a lot of wear for only being 5 years old. The food is if your lucky barely warm and in most instances from the alacart restaraunt to your table (30-60 paces) half your food is cold by the time you get to your table. The guest service's has completely missed the point of the meaning of the word "service". There was a lot of noise from hotel work from 7.00 am and we couldn't sleep at all. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. We received what we were promised for attending. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. We hope you enjoyed a wonderful time with your partner at our resort. We loved the towel animals she made each day. That said it stopped us eating them and there was plenty food elsewhere!It’s a known fact that tips can be contentious and unusual for some people from Europe albeit not for us - I’ve seen comments on here saying not to bother tipping which outraged me. No fighting for sunbeds which was a dream compared to Europe! Find the best deals on resorts, all inclusive packages, and cheap vacation … We are pleased to know that you had your birthday celebration with us and that all our facilities and service met your expectations, especially for our restaurants and fitness center. Luxury RegardsFrancisco JorgeGeneral Director. It’s … Obviously we were fine as had diamond club but would have been really pissed if we hadn't. It is one of our main goals to provide a memorable vacation to all of our guests. We ate between 6-7pm and the longest we had to wait was 10 minutes.Room service for breakfast was great, however dinner was awful! Carlos is friendly and smiling all the time! - Check out Tripadvisor members' 13,370 candid photos and videos. Stayed at Royalton in Cancun and as well in Punta Cana, each one is unique! Coco bongo is well worth a visit, was there for my birthday and had one of my best nights out. Dear MeganGillanFirst of all, congratulations! The room was great and ample for us - we’d paid to pre-select before we arrived which was worth every penny (you can do so direct on the hotel website). The food at Royalton Riviera is above average for an all-inclusive. A lot of Americans brought their own cups - they’re much further ahead in those stakes than us Brits!The shops are expensive onsite - for big bags of crisps (chips), they’re three for $20. That said the girls who work there were great. Would definitely return again. We chose the diamond club mainly for the battler facility but it was a total disaster - the various battlers we had were unhelpful and disappeared. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. It was our first visit to Mexico and we were not disappointed. Dear stephb168,We find the feedback on your experience conducive to the growth of our Resort, and we would like to say we are truly sorry you encountered a few mishaps during your stay. Taxes and fees that are shown are estimates only. We are looking for your next visit in the near future.Luxury RegardsAlfonso LopezGeneral Manager. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. We listened to the time share talk. Be sure they will be motivated even more and thank you for your feedback, your opinion is very valuable to improve our service. They just can't seem to get anything right. Our favourite was Zen, both the teppanyaki and the standard restaurant. If your room is on the outside edge of the building this means you can't sit on your balcony because of the insect life from the mangrove swamp 30 feet away.To actually get hold of a hotel manager is fun the general staff seem to take turns in telling you they are the manager, it must be a fun game to play with stupid customers that can't see through it.The general finish and decor of this hotel is extremely poor as its a new build only 8 months ago!! They wanted to charge $15 US just to get to the main gate. Definitely not worth the extra money. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club™. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. and there was no issues. The coffee machines in the room could have been better but the coffee shop in the lobby and the constant supply at breakfast made up for this. There was a bit of a seaweed issue before we arrived but it was not bad during our stay. - See 14,671 traveler reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun … You can not leave the property without a cab. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. The water park is fun for kids and there seems to be a lot put on by the entertainment staff. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,360 traveller reviews, 13,551 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Met some great people, Americans from Texas and Houston we met were great fun and the Canadians who we met from Quebec were very friendly. It was filled up daily but not if you don’t use it (if you want a stash I’d hide some! It also caused a real divide between diamond/hideaway and regular royalton guests. The tv does not work half the time to order and calling took a good few tries. Our room was spacious and modern. Staff in the casino were rude but other than that everyone else was friendly and helpful. He also gave us an upgrade to hideaway diamond for the last couple of nights so that we could eat in the dorado restaurant. Food around the pool was also amazing. Also the room was not very clear - I used a towel once that was dirty - and you had to ask to change the sheets every day. We would be delighted to have you back anytime soon!Luxury RegardsFrancisco JorgeGeneral Director. The food is average, there are several nice restaurants. A quick review of them:-Hunters steak house - this was our favourite - decor amazing, food unbelievable - yummy fillet steak!Grazia Italian - delicious! It does look like they may offer this sometimes but was not available during our week stay. Royalton Riviera Cancun Resort & Spa Features. Was good food but not much left past 3pm despite advertising they’re open til 5pm. Royalton Riviera Cancun Resort & Spa: DIamond club- all inclusive - See 14,534 traveller reviews, 13,669 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Saint Lucia ... Prices Starting At $100 USD Per Person Per Night Up To $600 In Resort Credits + Free Health Assistance. Luxury RegardsFrancisco JorgeGeneral Director. As of Jan 15, 2021, prices found for a 1-night stay for 2 adults at Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive on Feb 1, 2021 start from $252, excluding taxes and fees. The main thing that let the hotel down was the large amount of seaweed. Check in was great (after the horror stories on here I was dreading it!) The Mexican restaurant was appalling. We would like to apologize for the mishaps occurred during your stay, please know we are contacting you though trip advisor messages in order to follow up the issues mentioned above. Rooms are so good and spacious. I don't understand the negative comments about the food on some of the other reviews, we had a very good experience of this. Royalton Riviera Cancun Resort & Spa - All Inclusive Carretera Federal 307 Tulum-Cancun Km 332,15, Sm31, Mz 03 77500, Puerto Morelos, Quintana Roo, Mexico, 77500 Map At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. Not a big deal, just didn't appreciate being lied to. The tv does not work half the time to order and calling took a good few tries.Not having a sit down breakfast place is super disappointing. Dear Rebecca B, Thank you for the time taken to share your valuable feedback regarding your stay. Entertainment however was awful, across the main pool on a stage area great if you have good eyesight and like sitting perched in your nice evening wear on a grainy wall....not much thought has gone into guest comfort when it comes to this area.Had torrential rain for 2 days, would not recommend going in the rainy season as hotel all very open to the elements and so nowhere to relax except your room or a wet lobby, sports bar dripping, and Hunters restaurant roof fell in so for 2 days no restaurants open so Diamond club a waste and no compensation. And last but not least we had a very unfortunate incident in the Italian restaurant where the waitress lied on us saying that we had to buy a bottle of wine in that restaurant as it was mandatory. more. Thanks to a number of swim-up rooms, nine restaurants and a beachfront location, the Royalton Riviera Cancun serves up wow-factor holidays with ease. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. We stayed in diamond club travelling with family including 2 children. Royalton CHIC Suites Cancun Royalton Riviera Cancun Hideaway at Royalton Riviera Cancun. Everyone was so friendly and special thanks goes to Abel the barman who looked after us so much and was sad to say goodbye to him! They are everywhere, even in the rooms. Dear Mark J, We feel truly sorry while reading your trip advisor review. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Cabs are 40.00- 80.00 us, so if you plan to explore another part of the town/city, plan to do it with an expensive tour that includes transportation. Ask Allison F about Royalton Riviera Cancun Resort & Spa, Ask MeganGillan about Royalton Riviera Cancun Resort & Spa, Ask 478msh about Royalton Riviera Cancun Resort & Spa, Ask georgih175 about Royalton Riviera Cancun Resort & Spa, Ask LMD3328 about Royalton Riviera Cancun Resort & Spa, Ask Gaztoovey1969 about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 14 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites. We dined at Hunter, Taj, And the sushi place all took more than 2 hours in total to dine with a short wait for seating. - taxi service is a massive rip off. Please know that we will be contacting you via Trip Advisor messaging, in order to follow up the situations that disturbed you during your stay. With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). It was phenomenal and there are a lot of selections. Dear TheodorosG1984,We would like to thank you for your valuable feedback. The only saving grace was the food. Umbrellas for shade were very limited though. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Hideaway at Royalton Riviera Cancun The fun isn’t just for families. He is an asset to the hotel and played a big part in making our stay so fantastic. more. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Royalton Riviera Cancun Hideaway Section (Diamond Service) Swim Up Room 3110. Of course nothing happened and they treated us as liars. Incredible hotel, amazing food, entertainment and beautiful beach and views. We stayed in diamond club travelling with family including 2 children. Overall just go for it. Review tags are currently only available for English language reviews. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, jorgef576, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. You can book them onsite. He makes a mean fire coffee! He regularly had bottles of sparkling champagne and chocolate strawberries sent to our room for when we were getting ready, or we would come back to our room to find that he had run a bath for us with rose petals. Diamond Club members have their own lounge and can have their butler make … Ask stephb168 about Royalton Riviera Cancun Resort & Spa. The tv does not work half the time to order and calling took a good few tries. what a lovely hotel as we went into the lobby. We hope that you will soon visit Royalton Riviera Cancun again in the not distant future.Luxury RegardsAlfonso LopezGeneral Manager. We will be waiting again in your home away from home.Luxury RegardsAlfonso LopezGeneral Manager, We have just returned from our trip to the Royalton, what a holiday it has been! Our room was lovely and had all the amenities you would expect. Check in at Diamond club was great and Bruno and Ravista our butlers were very attentive.The room was very nice even though it was 2 separate beds and we were a couple, sure if we had moaned a bit we could have been changed but too polite.Restaurants were average, nothing to shout home about. Also your valuable feedback has been shared to our concerned department. However those little things will not stop you from having the best time and your dream vacation. It was not high pressured. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. Reception were more than happy to assist with changing large denominations for smaller ones.I booked into the spa and it was soooo luxurious and relaxing. Room layout is good, Beach towels are clean every day.The bad bits - Food, out of the 7 speciality restaurants the only one we had no problems with was the Zen restaurant (Chinese and japanese). We would like to thank you for choosing Royalton Riviera Cancun as your all-inclusive vacation Resort.Luxury RegardsFrancisco JorgeGeneral Director. In the end we found change for him but I mean seriously, what taxi doesn't carry change and why wouldn't they have told us that at the hotel when we were talking with the manager? Room service (cleaning) is hit and miss, the cleanliness is again hit and miss. Review tags are currently only available for English language reviews. Just if this is important to you! We would very much appreciate an opportunity to reinstate your trust in our resort.Luxury RegardsFrancisco JorgeGeneral Director. My husband and I visited for our honeymoon. This price is based on the lowest nightly price … Diamond Club guests can … The Italian was good but to be fair there was so much variety at the main buffet that we were happy to eat in there most nights. The service around the pool was always faultless. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. The hotel is very nice and the food was fantastic. Dear 478mshThank you very much for sharing your opinion on TripAdvisor, we are very happy to know that you and your family enjoyed a great experience at Royalton Riviera Cancun and enjoyed our facilities, restaurants and food. Room service is extremely hit and miss. Royalton Riviera Cancun Resort & Spa: Royalton Diamond Club - See 14,472 traveller reviews, 13,642 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Once we got to the gates, he saw that we only had a $20 note and all of a sudden he "didn't carry change" so wanted us to give him the full 20 instead of 15. ... Royalton Riviera Cancun - All Inclusive Riviera Maya - Call us Toll Free at 1 (888) 774 0040 or (305) 774 0040. Deals on resorts, all Inclusive packages, and reflect total costs royalton riviera cancun diamond club price waiters! 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