Harry Rosehill How To Get Automatic Refunds From TfL Join us to chat about all things related to London transport on our new Facebook group, Londonist Roundel Ramblings — everyone welcome. Official online shop for Oyster card. I've had automatic refunds for severe delays in the past. TfL’s Customer Programme – action taken 4.1 Many elements of our customer service work well and rival that of leading retailers and service businesses within transport and in other sectors. TfL would charge the maximum fare of £8.40, but the correct fare was actually £2.40 - so you could claim back £6.TfL often refunds for honest mistakes if you forget to touch TfL says it sometimes gives out automatic refunds, because it can predict where you should have flashed your card but couldn’t. Customers can also phone our contact centre team to arrange for their refund. Reference: 2015/2170. (It's slightly disappointing that the automatic assumption was that I was wrong just because I have less experience than others here, something I've noticed before on this forum. If you use a contactless or smart card in another area, contact your transport operator to check its rules. Strangely, the refund I was waiting for is also for that week. Here’s another idea: tweet this @TfL if you agree. In an ideal world they shouldn't, but if the TOC don't agree to fund the refunds then TfL can't be expected to provide them. There is no need to complete a paper form. So you have nothing to lose. Tweet on Twitter. It will email to tell you if your claim has been successful or not. Ldn-Post - May 17, 2018. Later in the day I phoned TFL only to be told by the automatic payment system that the payment had gone through. I have also claimed successfully under this criterion. 0. To be eligible for the automated refunds, your journeys need to be made in zone 4-6." Question By: Richard Tracey. With 105 million passenger journeys made on the London Underground service each month, delays are part and parcel of living in the capital. Those are my Finsbury Park woes, my middle-class rant about them, and a possible solution to the problem. In total 4 (all attempted) payments had gone through but 3 remained pending and I didn’t need to request a refund. Share on Facebook. When you get one, you'll get 100% of the money put back into your Oyster account. Automatic refunds on delayed tube journeys with Reeclaim. Please set the precedent and we will follow suit!Welcome! 4. TfL refunds in numbers. TfL’s overall scorecard contains challenging targets for customer satisfaction and customer care and performance is regularly discussed and acted upon by TfL’s senior leadership. We do not give refunds for delays outside our control, including: Strikes; Security alerts; Bad weather ; Customer incidents e.g. Jen Mills Monday 30 Oct 2017 9:46 am. Refunds and replacements; Pay to drive in London; Travel tools; You are here: Home; Media; Press releases; 2018; July; Pay as you go fares information added to TfL’s Journey Planner and open data feed; Pay as you go fares information added to TfL’s Journey Planner and open data feed . We check caps at the end of each week, so you'll receive your refund from the Friday of the following week on your Oyster card when you next touch in. Use this friendly form to connect your TfL account to our automated platform which will then automatically check your journeys and claim your refunds. I still haven’t received any email, but my credit card has had a refund dated May 10th applied in the last couple of days. Where individual passengers are subject to delays around the 15 minute threshold, a refund can be claimed online via their Oyster card or contactless account. YOU may think it's not worth claiming - but with £332million out there it's well worth doing so. Answer for TfL Customer Charter (2) Answer for TfL Customer Charter (2) Answered By: The Mayor. Automatic refunds for TfL delays (2) Meeting: MQT on 2015-07-15. TfL says you should wait at least 48 hours before claiming as you might get an automatic refund. On emailing TfL to inquire why I had not received any automatic refunds, they replied: "Looking at your journey history your journeys are mostly made within zones 1-4. Session date: July 15, 2015. TFL have been leaders in the notion of “Turn up and go” whih has meant that we as people with disabilities can travel independently and with confidence. Automatic refunds. This seems to contradict the information on Mike's website. “Automatic Delay Repay”: Automatic Refunds For Virgin Train Delays (October 5, 2015) Mastercard Promotes Apple Pay With Free London Transport (November 24, 2015) “Fare Free Mondays” Are Back On TfL For Apple Pay Users (March 2, 2016) Collect Money With … Call for automatic rail refunds as London commuters lose out on £56m a year ... “TfL pays refunds automatically when there is disruption or it’s obvious that a passenger has made a mistake. Home; Connect; Free; FAQ; Press; Reviews; Contact Please note that due to a change in the TfL online login system, the main Reeclaim service is currently under maintenance. Its system can remember the symmetry of favourite journeys, for example between your home and work, and from that work out where it thinks you meant to tap out. You can get automatic refunds on London Underground. Reeclaim is a free service and does not take any fees. By. 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